Urban Sole — Terms of Service

Last Updated: September 2026

Welcome to Urban Sole. By accessing our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About Urban Sole

Urban Sole provides footwear and related products through its online store. These Terms of Service apply to all visitors, customers, and users of our website.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and prices displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product availability may change without notice.
• We reserve the right to correct pricing, description, or availability errors.

3. Orders

When you place an order with Urban Sole, you are submitting a request to purchase the selected products.

We reserve the right to:

• Accept or cancel an order
• Limit quantities
• Cancel orders due to incorrect pricing or product information
• Cancel orders where the requested product is unavailable
• Contact you to verify order information when necessary

An order may be cancelled if we are unable to process or fulfill it for a valid reason.

4. Pricing & Payment

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time you place your order will generally apply, except where there is an obvious pricing or technical error.

Customers are responsible for providing accurate payment and billing information.

5. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery timeframe provided at checkout or through our customer support.

Delivery times may vary depending on location, courier availability, weather, public holidays, or other circumstances beyond our control.

For exchanges or re-ordering another size, delivery charges of Rs. 250 may apply, as stated in our Return & Refund Policy.

6. Returns, Exchanges & Refunds

Returns, exchanges, size re-orders, and refunds are subject to our Return & Refund Policy.

By placing an order, you acknowledge and agree to the conditions outlined in that policy.

7. Customer Responsibilities

You are responsible for providing accurate information when placing an order, including:

• Full name
• Phone number
• Delivery address
• Email address
• Correct product and size selection

Urban Sole is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to interfere with or damage the website
• Use the website for fraudulent activities
• Attempt to gain unauthorized access to our systems
• Copy, reproduce, or misuse our website content without permission
• Submit false or misleading information

9. Intellectual Property

All content on the Urban Sole website, including logos, brand names, photographs, graphics, product descriptions, designs, text, and other materials, belongs to or is used by Urban Sole with appropriate authorization.

You may not reproduce, modify, distribute, or commercially use our content without prior written permission.

10. Third-Party Services

Urban Sole may use third-party services such as payment providers, courier companies, website platforms, analytics services, and communication services.

These services may have their own terms and privacy policies, which may apply when you use their services.

11. Limitation of Liability

Urban Sole will take reasonable steps to provide accurate information and reliable services. However, we are not responsible for circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or interruptions caused by third-party service providers.

To the extent permitted by applicable law, Urban Sole's liability relating to a purchase will be limited to the amount paid for the relevant product or order.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

Urban Sole may update these Terms of Service from time to time. Any changes will be posted on this page with an updated Last Updated date.

Your continued use of the website after changes are posted means you acknowledge the updated Terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

Urban Sole
📧 Email: urbansole.space@gmail.com
📞 Call / WhatsApp: +92 319 5466854

Urban Sole — Step Into Your Style.