Urban Sole — Shipping Policy

Last Updated: September 2026

At Urban Sole, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after successful order confirmation.

We may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

Orders may take 1–2 business days to process before being handed over to the courier.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery times may be longer during:

• Public holidays
• Sale or promotional periods
• Unusual weather conditions
• High-volume periods
• Unforeseen courier or logistical delays

Delivery timeframes are estimates and are not guaranteed.

3. Shipping Charges

The standard delivery charge is Rs. 250.

For size exchanges or re-ordering another size, a Rs. 250 delivery charge may apply to the new shipment, as outlined in our Return & Refund Policy.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Complete address
• City
• Phone number
• Any relevant landmark or delivery instructions

Urban Sole is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or unavailable delivery information.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through their provided contact details.

You may also contact us for an update on your order.

6. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses to receive the package, additional delivery charges may apply if the order needs to be re-shipped.

7. Damaged Packages

If your package appears visibly damaged when delivered, please take photos or videos of the package and contact Urban Sole as soon as possible.

For products that are damaged or incorrect upon delivery, please contact us within 48 hours of receiving the order.

8. Delays Beyond Our Control

Urban Sole is not responsible for delivery delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, natural events, public holidays, strikes, or other unforeseen circumstances.

We will, however, make reasonable efforts to assist you in tracking and resolving delivery issues.

9. Contact Us

For shipping questions, order updates, or delivery assistance, contact us:

Urban Sole
📧 Email: urbansole.space@gmail.com
📞 Call / WhatsApp: +92 319 5466854

Urban Sole — Step Into Your Style.