Shipping Policy

Last Updated: September 2026

At Urban Sole, we aim to make your online shopping experience simple and reliable. We deliver footwear orders to customers across Pakistan through courier and delivery partners.

Delivery Coverage

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier coverage.

Delivery Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

If a delivery charge applies to your order, it will be communicated before or at the time your order is confirmed.

Order Processing

After you place an order, our team may contact you to confirm your order and delivery details.

Orders are processed after confirmation and are then handed over to the relevant courier or delivery service.

Delivery Time

Delivery time can vary depending on your city, location, courier service and other circumstances.

Customers in major cities may receive orders sooner, while deliveries to remote areas can take additional time.

Public holidays, weather conditions, courier delays and unforeseen circumstances may also affect delivery times.

Important Delivery Information

Please make sure that the following information is correct when placing your order:

• Full name

• Complete delivery address

• City

• Active phone number

• Correct product size

If our courier partner cannot contact you or the address provided is incomplete or incorrect, delivery may be delayed or the order may be returned.

Receiving Your Order

When receiving your parcel, customers are encouraged to check the package condition.

If you receive a visibly damaged parcel, please contact Urban Sole as soon as possible and provide relevant details or photographs where appropriate.

Delivery Delays

Although we work to process orders as quickly as possible, Urban Sole cannot guarantee a specific delivery date where delays are caused by courier operations, weather, public holidays, strikes, security situations or other circumstances outside our reasonable control.

Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided with their order.

Questions About Shipping

If you have a question about your order or delivery, please contact us through our Contact Us page.