Privacy Policy

Last Updated: September 2026

At Urban Sole, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website or place an order.

This Privacy Policy explains how we collect, use and protect your information when you shop with us through urbansole.space.

Information We Collect

When you place an order or contact us, we may collect information such as:

• Full name

• Delivery address

• City and postal address

• Phone number

• Email address

• Order and product information

• Payment-related information required to process your order

• Information you provide when contacting our customer support

We only request information that is reasonably necessary to process and support your order.

How We Use Your Information

Your information may be used to:

• Process and confirm your orders

• Arrange delivery of your purchases

• Contact you regarding your order

• Respond to customer service requests

• Process exchanges, returns or refunds where applicable

• Improve our products, website and shopping experience

• Prevent fraudulent or unauthorized activity

• Send promotional communications where you have chosen to receive them

Payment Information

Payments may be processed through third-party payment providers. Urban Sole does not need to store your complete payment card or banking credentials on our own systems when those details are handled directly by the payment provider.

Sharing Your Information

We do not sell or rent your personal information to third parties.

Your information may be shared with service providers when necessary to complete your order, such as delivery and payment service providers, or when required by applicable law.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences and understand how visitors use our website.

Data Security

We take reasonable steps to protect the personal information provided to us from unauthorized access, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Information

If you believe that the information we have about you is incorrect or if you have questions about how your information is used, you can contact Urban Sole using the contact details provided on our website.

Changes to This Policy

Urban Sole may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

For privacy-related questions, please contact us through our Contact Us page or the contact information provided on our website.